Privacy policy

At FamNoble, protecting your privacy and personal information is a top priority. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or shop with us on FamNoble.com. Whether you’re browsing fireplaces, outdoor living products, or completing a purchase, this policy ensures you understand your rights and our responsibilities.

By using our website and services, you agree to the collection and use of your information as described here. If you do not agree, please discontinue use of the site.

Title

1. Personal Information We Collect

2. How We Collect Your Data

3. How We Use Your Information

4. Disclosure Of Your Information

5. Data Security & Retention

6. Your Privacy Rights

7. Children's Privacy

8. Contact Us

1. personal information we collect

We may collect the following types of personal information when you shop with FamNoble:

- Contact Details – Name, billing address, shipping address, phone number, and email address.

- Payment & Financial Information – Credit/debit card details, transaction history, payment confirmations.

- Account Information – Username, password, preferences, and saved settings.

- Transaction Data – Products viewed, added to cart, added to wishlist, purchased, returned, or exchanged.

- Customer Support & Communications – Details you share when contacting us.

- Device & Technical Data – IP address, browser type, device identifiers, and usage logs.

- Shopping Behavior – How you browse, search, and interact with our fireplace store and services.

2. how we collect your data

- Directly from You – When you place an order, create an account, or contact support.

- Automatically – Through cookies, browsing activity, and device interactions with our site.

- From Service Providers – Payment processors, shipping partners, and IT systems.

- From Third Parties – Marketing partners or referral platforms.

3. how we use your information

Your data helps us provide a secure and personalized shopping experience. We may use it to:

 

- Process Orders – Secure checkout, payment processing, shipping, and returns.

- Enhance Your Shopping Experience – Product recommendations, saved preferences, and custom promotions.

- Marketing & Advertising – Send you exclusive fireplace deals, promotions, and personalized ads.

- Fraud Prevention & Security – Detect unauthorized transactions and protect your data.

- Customer Support – Respond to your inquiries and resolve issues.

- Legal Compliance – To comply with U.S. laws, government requests, or legal processes.

4. disclosure of your information 

We may share your data with:

 

- Shopify (our platform provider, powering FamNoble.com)

- Trusted Vendors & Service Providers (shipping carriers, payment processors, IT services)

- Marketing Partners (for targeted advertising and promotions)

- Legal & Safety Authorities (if required by law or for fraud/security investigations)

- Corporate Affiliates or in Business Transactions (mergers, acquisitions, restructuring)

- Important: If your package arrives damaged, you must refuse delivery and contact us immediately. Signing for damaged goods voids eligibility for return/refund.

5. data security & retention 

- We use SSL encryption and PCI-compliant processing to protect your checkout and financial data.

- While no system is 100% secure, we maintain strong safeguards to minimize risk.

- We retain personal data as long as necessary to process orders, comply with law, and protect our rights.

6. your privacy rights 

Depending on your location, you may have the right to:

- Access your personal data

- Delete your information

- Correct inaccuracies

- Port your data to another provider

- Opt-out of targeted advertising and data sharing

- Manage Communication Preferences – Unsubscribe from marketing at any time

 

To exercise your rights, email us at support@famnoble.com .

7. children's privacy 

FamNoble does not knowingly collect or sell information from anyone under the age of 16.

8. contact us

If you have questions about this Privacy Policy, your data rights, or how we handle your information, you can reach us at:

📧 Email: support@famnoble.com
📍 Address: 3625 NW 82nd AVE SUITE 100 KK, DORAL, FL, 33166, US