Refund & Return Policy

 

At FamNoble, we stand behind the quality of our products and want you to feel confident when shopping with us. If for any reason you are not fully satisfied, we offer a straightforward return and refund process designed with transparency and fairness.

Title

1. Returns & Exchanges

2. Return Window

3. Return Method & Labels

4. Restocking Fee

5. Refund Processing Time

6. Damaged or Defective Deliveries

7. Frequently Asked Questions (FAQ)

1. returns & exchanges

We accept returns for both defective and non-defective products.

 

We also accept exchanges if you would like to replace your product with another item from our store.

 

All returns must be in new, unused condition and in their original packaging. Products that have been used, damaged (other than in shipping), or altered may not be eligible for return.

2. return window

- Returns must be initiated within 30 days of delivery.

 

- To start a return, please contact us at support@famnoble.com with your order number and reason for the return.

3. return method & labels

- All returns are processed by mail only.

 

- FamNoble will provide you with a downloadable and printable return shipping label at no cost.

 

- Simply attach the label to your package and drop it off with the designated carrier.

4. restocking fee

All returns are subject to a 25% restocking fee, calculated as a percentage of the product price.

 

This fee covers inspection, repackaging, and restocking of returned items.

5. refund processing time

Once we receive and inspect your return, your refund will be processed within 7 business days.

 

Refunds will be issued back to your original payment method.

6. damaged or defective deliveries

We take care to ship every order securely. However, accidents can happen during transit.

 

- Please inspect your order upon delivery.

- If the packaging is visibly damaged, do not sign for the package and refuse delivery.

- Contact us immediately at support@famnoble.com with photos of the damage so we can arrange a replacement or refund.

- Signing for a damaged package may affect eligibility for return or replacement.

7. frequently asked questions (faq)

1. How long do I have to return my order?
You have 30 days from the date of delivery to initiate a return.

 

2. What condition must my item be in?
Items must be new, unused, and in their original packaging to be eligible for a return.

 

3. Do I have to pay for the return label?
No. FamNoble provides a free downloadable and printable return label for all returns.

 

4. Is there a restocking fee?
Yes. All returns are subject to a 25% restocking fee, which is deducted from your refund.

 

5. How long does it take to get my refund?
Refunds are processed within 7 business days after we receive and inspect your return.

 

6. What if my package arrives damaged?
Do not sign for damaged shipments. Refuse delivery and contact us immediately with photos so we can resolve the issue quickly.

 

7. Do you accept exchanges?
Yes. We accept exchanges for products in new condition within 30 days of delivery.